Improving your intranet, task by task
When faced with an out-dated and ineffective intranet, a common response is to launch a redesign project. This can involve spending the next three to six months researching staff needs, creating a new...
View ArticleWhy staff visit the intranet
Organisations often envisage their intranets as integral to the way staff do their jobs. Staff are expected to visit the intranet daily. While this is an admirable goal, it doesn’t necessarily match...
View ArticleIdentifying staff tasks
Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a process online (‘I...
View ArticleIdentifying staff tasks
Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a process online (‘I...
View ArticleTargeting enterprise search to key tasks
Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise search indexes ‘everything’, and...
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Use the intranet to support leaders
Leadership is crucial in successful organisations with many spending significant time and resources on leadership programs. In some cases these extend from team leaders right through to senior...
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Create a universal inbox as part of a great digital employee experience
One of the most frustrating aspects of a poor digital employee experience (#DEX) for managers and employees is receiving a multitude of auto-generated notification emails from a plethora of different...
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